Returns & Exchanges
At Calgary Jewellery, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, you may return or exchange your eligible items within 14 days of receipt, provided they are in original, unworn condition.
Initiate Your Request
Contact our customer concierge team via email or phone to obtain a Return Authorization Number and confirm the eligibility of your specific item.
Secure Packaging
Place the item in its original presentation box with all certificates, warranties, and tags attached, ensuring it is securely packed in a shipping container.
Shipping and Insurance
Affix the provided shipping label or use a trackable courier service of your choice, ensuring the package is fully insured for its total retail value.
Inspection and Refund
Once our master jewelers verify the condition of the returned piece, your refund or exchange will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing